I am the operator and supervisor of a trucking fix corporation located in the mid-west. My business enterprise supplies tractor-trailer repair solutions both equally in-home and around the road for operator/operators who will be in transit. I say “in transit” for the reason that a considerable percentage of our company arises from vehicles that have broken down to the street. We vacation in excess of 200 miles in all Instructions to get them up and operating as rapidly as we could.
On top of that, we offer diagnostic solutions and preventive upkeep which include oil modifications, plug and wire changes and tune-ups. Situated involving two reasonably substantial towns, we see a lot of small business come in as motorists generally prefer to steer clear of needing to end around significant metropolitan places as it could possibly frequently imply a number of hrs of down time. Consequently, we get a lot of calls coming in at selected instances in the working day, even though at other moments our telephones may not ring for an hour or more. I just lately experienced a trunk research executed on our cellphone lines, to find out if we have been lacking phone calls all through our busy times. I desired to know if adding extra cell phone strains could possibly strengthen business enterprise. I used to be shocked at the outcomes.
We were lacking plenty of incoming phone calls, more than I had imagined. Together with the telephones ringing off the hook, I really experienced no idea just how Many of us were being struggling to get via. Just after I been given the trunk research final results, I extra 4 much more lines and hired additional customer care representatives. In just a month of carrying out this, I had to include two extra bays to our making to support the rise in vans coming in. In a nutshell, my enterprise has grown by thirty p.c from acquiring the trunk examine executed. The choice would've possible been a lessen in business enterprise as drivers might have decided to end wanting to routine with us because of in no way having the ability to get by way 마블릭 of. It just jogs my memory that what you don’t know can damage you, or certainly your small business.
